CONNECTED TO EVERYTHING IN YOUR BUSINESS
STAY IN TOUCH WITH YOUR TEAM
GETTING MORE FROM FOR LESS IN ALL COMMUNICATION!
Connect with team members in an instant click by participating in team chat platforms. Tired of sending messages individually to multiple members of your team? This feature allows team leaders, managers, or even members to communicate on an instant without sending messages to multiple people individually.
A virtual call center can be strenuous to manage, however, there are some ways to help manage it. Pop VoIP includes features that allow managers to continue to support remote employees by checking in, auditing, and ensure they are connected with the team.
Pop voip cloud technology with the traditional telephony infrastructure allows one control and direct calls made to your toll-free numbers by web-based online tools. incoming calls to toll-free numbers will be forwarded to your own network using voip over the public internet, or via a direct peering. in addition, calls made to your virtual toll-free numbers may be forwarded to landlines or mobile phones anywhere in the world, at low pay-per-minute rates depending on your plan.
Pop VoIP offers Video conferencing system that enables your business video conferencing with a list of communication technologies which permit several locations to speak by simultaneous two-way audio and video transmissions. Videoconferencing uses video and audio telecommunications to create people at different sites together.
Monitor the performance of your employees and be able to audit the needs of your customers. Boost conversions with automatic call tagging, inviting a supervisor without the need to reschedule, or be able to listen in your trainees! Pop VoIP call recording solutions are suitable for recording VoIP lines, individual phones, or/and SIP trunks. You have the flexibility of recording on standard-based VoIP lines or PBX vendor-specific VoIP phone lines.
The possibilities of an Omni office present are made a reality through a business phone system is hosted in the cloud with online access. Have the freedom to use a variety of devices to make and receive calls, including desk phones, computers or laptops, and other smart devices.The new generation of technology gives you space but excluding the large and costly machines that needed special storage facilities, needed regular repairs and manual operations.
TRULY KNOW YOUR CUSTOMERS
EVEN MORE BUSINESS FEATURES FOR YOU!
Are you still using a regular answering machine or even an automated message with a single voicemail box? Receptionists usually must manually retrieve the message and then send the message often on paper to the person. This delays the delivery of your customer’s question to the right person and takes valuable time that could be used to help customers. By using a virtual receptionist, your customers can be transferred to the right employee even when your receptionist has gone home for the day or is away from their desk.
Have at your disposal international numbers with geographic or non-geographic codes from more than 70 countries. Local phone numbers allow customers from abroad to call you at standard local rates or free of charge or even if your team works a continent away,they can still cal with a local number.Imagine displaying a local number in any country you do business in. Regardless of your actual location, create full-fledged virtual offices and be ‘local’ to any region.This creates confidence with your clients!
Pop-VoIP conference calls connects multiple parties over an internet connection instead of using traditional cable feasted carrier networks. Pop VoIP allows you to connect to your party over the internet.A simple soft-phones can be used to gain access through your VoIP provider, with the capacity of dialing standard phone numbers like a normal traditional phone.
The availability options are a handy VoIP phone system feature that uses hours of operation to automatically route calls to pre-selected locations – in the case that you have centers in different times zones. A hosted VoIP phone system gives you the controls to the business’s phone system, you won’t have to get a service representative to configure each feature every time you need it, you can simply do it on your own. You can set multiple open/close hours for each day of the week. You would then simply select those specific open/close times for each day in your admin portal.
This useful feature gives you the ability to create multi-level IVR menu to guide the caller through different options and make sure they are always directed to the right department, agent or agent group. Setting up a smart directory that allows you to automatically guide callers to the correct team on their first interaction. Create customized call queues. inbound calls are sorted in call queues based on pre-defined rules and steered to available agents within the right group. Personalized messages are available as well.
Enhance the customer experience whilst on hold waiting for the next available agent. This feature allows you to route inbound calls to the right agent and so much more When all your agents are occupied or on a break, PopVoip redirects call to a queue, holds them until an agent is free. You can create custom call queues as desired, inbound calls will be routed into these call queues based pre-defined rules and then distributed to the next available agent within the queue as already motioned.
Free Internet calls
All internal calls that are made from Pop VoIP are free! Get Connected on the internet call any of your colleagues free of charge.
Simply connect Pop VoIP with your CRM tools, help-desk, and e-commerce solutions.
Advanced PBX features
Easy to use system designed to
increase the number of retained call and call flow.
Reduced NON-VoIP calls
No need to make expensive direct calls. Do everything online and save!
30 Day Rolling Contracts
Increase your flexibility, no need for long term commitments.
No need for multiple wire connections or servers, logon, sign up, and use instantly.
Our call, anytime, anywhere!
PORT AND TOLL FREE
Get local or toll-free phone numbers from multiple countries or port your existing phone numbers. This feature enables you to expand your team of agents and become a global provider with better customer support. With, you can route international numbers anywhere within the country, so you can expand your customer base without having to move your offices. Directing calls to the most optimal agent improves the quality of your service, customer satisfaction, and allows your agents to effectively address customer needs.
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