Contact Center

Contact center cloud solutions and call center.

CHAT

We understand that some customers have other errands to do. To maintain convenience, Pop VoIP offers chat-based customer support that makes your customer address their needs any time comfortable for them.

right (1)

CLOUD PRIVACY

Pop VoIP’s system promotes customer confidentiality. With our privacy-enhancing technology, every business subscribed to us can now support their customer’s privacy concerns.  Our system can handle your customer’s data with care.

right (1)

Advanced yet user- friendly

Customer Support

Pop VoIP’s customer support features are user-friendly for both your agents and customers. Our system give out the flexibility for you and your agents and customers as we provide multiple features that makes it super easy to use! Enable your agents to work at ease and comfort by letting them connect with your customers anytime not just on their computers but through any channel convenient for them. In addition, your agents can now work with any experts at the back office by having access to a shared corporate directory. Expand your customer service system by integrating any of your favorite apps effortlessly and customizing how your system flows. Collaborate easily and virtually without any hassle for your team.

a
b

Customer Relationship Management

Stay Connected

Provide agents with the right solutions to give your customers by integrating with CRM (Customer Relationship Management) systems. This system gives you the opportunity to expand and manage your business relationships and interactions with customers and potential customers, stay connected with them to maintain/improve the stability of your business, increase profit, and stay/climb on top of the market.

Having an integrated CRM tool can let you store your customer and prospect’s information, analyze sales opportunities, document service malfunctions, and manage marketing campaigns in one location. This gives your agents a highly-accessible tool to provide direct solutions to your customer’s needs and problems.

Maintain and improve agent productivity

At Pop VoIP, we provide full-capability for your agents to work from anywhere. However, it doesn’t end there. Increase every agent’s performance by supervising them through premium organization, screen recording, and text/speech analytics—making sure that the business flow works well along with your team.

We built this system to ensure that your call center team and individual agents will stay on track. Train and evaluate your agents to boost their productivity and improve their performance at work using any device in any place.

Need a management system that is low-cost yet reliable and efficient? Subscribe to Pop VoIP now and we will provide high-quality features to make sure every single of your agents will work in full productivity.

Quick and easy report to your business’ progress

Performance Analytics

Make quick business decisions based on real-time analytics based on your agent’s performance in the cloud call center. Pop VoIP’s system is made out of simplicity which makes it easy for you to use and manage your business. Review and inspect your agent’s performance and business’ progress that can help you supervise anything that is needed to be improved or changed with our emphasized analytics data. Secure your business by receiving instant notifications about your business’ performance enabling you to resolve issues that may affect agents or your company.

f

At Pop VoIP, comfort is provided for you and your agents

We want to ensure comfort for every user here at Pop VoIP. Whether it be the owner, manager, or agents—we want to give out the best quality experience for everyone. Work at ease with Pop VoIP, eat your favorite pancake and sip that finely brewed coffee with your legs laid up while wearing those pajamas in the morning. Need to run some personal errands? No worries! Pop VoIP can make you work from anywhere, whenever you want, whatever you do—NO JUDGMENTS AT ALL!

Work with freedom and comfort by subscribing to Pop VoIP!

Pop VoIP provides an AI
(artificial intelligence)

This feature delivers advanced customer support experience by creating an automated response for skill-based routing and analytics features. This feature also allows your customers to self-serve themselves through a series of automated menus for faster resolution of their concerns.

AllEscort