Cloud Call Center
Integrate simplicity in one platform. This enables the agent to have access of the information even on an outgoing call scenario. Providing a campaign with details on screen pops, engage voice helps an agent turn into an outbound/blended expert.
This user-friendly platform uses CRM integration that delivers easy access to the customer’s data scripting in one screen, saving both agent and customer’s time!
A standard Call Whisper message can be played or custom encoded while its files can be uploaded and stored online as well. In addition, multiple messages can be programmed depending on the number as we have numerous of subsidiaries, brands, or companies integrated with it.
With Call Whisper, you can now answer and transfer calls to the right departments successfully!
Versatile Dialing Modes
The agent experience is easy and effective with all these call center standards, click-to-call, progressive dialing, and built-in CRM. The Pop VoIP Outbound Call Center Solution contains 4 key Pop VoIP software products: call center manager software, Voicent CRM, Pop VoIP predictive dialer, and the agent dashboard softphones. You can plug and install any Pop VoIP software products with CRM to produce seamless efforts, campaigns, and customer service.